Voice & Tone

Our voice is the personality of our brand. It’s not just what we say, but how we say it. These guidelines ensure we sound consistent, whether we’re writing a press release, a social post, or an error message.

We are Professional, not Stiff

We speak with authority and expertise, but we never sound bureaucratic or robotic. We use clear, accessible language.

Say this

"We are committed to preserving the coastline."

Not this

"The organization endeavors to facilitate coastal preservation methodologies."

We are Warm, not Over-familiar

We are welcoming and friendly, reflecting our hospitality. However, we maintain respectful boundaries and avoid slang.

Say this

"We'd love to see you at our next event."

Not this

"Hey guys! You gotta come hang out with us!"

We are Proud, not Arrogant

We celebrate our region's heritage and beauty with confidence. We don't need to put others down to lift ourselves up.

Say this

"Home to some of the UK's most stunning coastal views."

Not this

"We are obviously better than any other region in the UK."

We are Modern, not Trendy

We look forward and embrace innovation. We avoid fleeting internet slang or buzzwords that will date quickly.

Say this

"Discover our new digital guide."

Not this

"Check out our viral new app, it's giving innovation."

Tone Spectrum

Our voice remains constant, but our tone adapts to the context. A marketing headline should sound different from a legal disclaimer.

Formal & SeriousNeutral & InformativeExpressive & Inspiring
Legal / Crisis
Support / UI
Marketing / Social

Copywriting in Action

Principles

  • Be direct and active.
  • Focus on the benefit to the user or visitor.
  • Evoke the sensory experience of the region (sight, sound, feeling).

Tourism Campaign

"Where the Horizon Calls"

Evocative, inspiring, connects to the sea.

Business Investment

"Anchor Your Business in the Solent"

Strong, stable, uses maritime metaphor professionally.